Terms and conditions

These terms shall be governed by and construed in accordance with the laws of Finland.

Orders

All products are purchased online. After checking out, you will receive a confirmation email including information about the delivery of the products. If you have problems with your purchase or check out, please contact us via email info@wtchout.com. If a product is out of stock or is otherwise undeliverable either entirely or within the promised delivery time, we will contact you immediately.

If you are under 18 years old and wish to make a purchase online, the Finnish legislation requires that you have the permission of your legal guardian to do so.

All our prices are displayed in euros (€), prices include the VAT of Finland (24%). A price of a product can in some exceptional cases be changed later, should there be a clear error in the pricing, or should the price be exceptionally low in relation to the common price level of the market. Your order may be subject to import duties and taxes which have to be paid before you receive the goods. Witreeni Oy is not responsible for any duties/taxes applied to your package.

Methods of Payment

With Klarna Checkout you can easily, flexibly and securely shop online. Available options include invoice, payment, online banking and credit cards. By using Klarna Checkout, you agree to the terms and conditions of Klarna Bank AB (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden) which you will find in the cashier. If you have any questions about payment, please contact Klara Customer Service directly. You will find customer service contact information, My Klarna service and other useful information at: https://www.klarna.com/customer service

Delivery

All purchases are mailed within 1-5 working days of the receival of the payment. The delivery costs include shipping and packing. We deliver our orders as post letters (or packages), depending on the quantity of the products. Only a post package can be tracked with the tracking codes. For more info on the package options, prices and delivery methods please see: http://www.posti.fi/.

Shipment costs (example of 1-2 products):

Finland, priority letter 3€ incl. VAT 24%

Europe, priority letter 4€ incl. VAT 24%

Other countries, priority letter 5€, incl. VAT 24%

Return policy

Please take a careful look at our size chart, so we could avoid unnecessary returns or exchanges. All products can be returned within 14 days of receiving them. Any product that is returned must be in good condition and unused. If you wish to return/exchange product/products, you must pay for the return delivery fee. In case of making a return or a change of product, please contact us via email info@wtchout.com and give us the following information: Your name, address, order-number/ -date and a reason for the returning. Products are returned to: Witreeni oy, Heikkiläntie 14, 01900 Nurmijärvi, Finland.

Broken or missing items during shipment

The seller is responsible for the products during transport, e.g. if the product is lost or damaged. Therefore it is recommended to check the package condition and check for any damage when the shipment is collected. If an item is damaged during transportation, please make a claim immediately to the post office. Please also contact us, so that we can agree on a new delivery of the product.